Sr. Manager, Software Architecture

Job Title:

Sr. Manager, Software Architecture

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

We are seeking a highly strategic technical leader for the role of Senior Manager, Software Architecture & AI Solutions. In this position, you will serve as the primary catalyst for the technological evolution of our platform, combining the foundations of enterprise distributed architecture with the forefront of Artificial Intelligence innovation.

You will be responsible for leading and developing a senior team of architects, defining scalable system standards while driving the architecture strategy for AI solutions and the adoption of Generative AI and AI Engineering practices throughout the software development lifecycle. We are looking for a leader who can seamlessly navigate between executive-level discussions and deep technical mentorship with engineering teams.

Qualifications

Proven experience leading and managing senior technical teams, including Architects and Principal Engineers.

Demonstrated experience as a Software Architect or Principal Engineer designing and building large-scale distributed systems.

Strong expertise in architecting systems integrated with Large Language Models (LLMs) and traditional Machine Learning models.

Hands-on experience implementing solutions using AI orchestration frameworks such as LangChain, LlamaIndex, Semantic Kernel, and vector databases.

Familiarity with MLOps/LLMOps practices, including model evaluation, versioning, drift monitoring, and inference API cost management.

Strategic vision for leveraging AI to optimize the Software Development Lifecycle (SDLC).

Deep understanding of microservices architecture, messaging systems, system resiliency, and API design.

Extensive experience with enterprise cloud ecosystems such as Microsoft Azure, AWS, or Google Cloud Platform (GCP), as well as data architecture and Big Data environments.

Experience working with Agile frameworks (Scrum/Kanban) and managing architecture backlogs.

Excellent verbal and written communication skills, with the ability to influence and negotiate effectively with senior executive leadership.

Strong sense of ownership, servant leadership mindset, and adapta