Staff Technical Account Manager (563)

Want to get to the next step in your international career?

We can support you!

Ubiminds is a GPTW-certified, people-first company that partners with American software product companies to scale their development footprint. Ubi custom-curates Brazilian top 5% talent for their LATAM strategy, offering a unique combo of staff augmentation and employer-of-record services.

One of our clients is a SaaS platform at the intersection of next-generation cloud cost management and FinOps.

The company ingests billing and usage data from all cloud, SaaS, and PaaS providers, organizes it in real-time according to the customers’ business structures, lets customers view it at any level of time or resource granularity, and ultimately empowers them to make more informed business decisions.

Apply now! This is a unique opportunity for you to not only accelerate your international career but also work in a groundbreaking company.

Challenge

As a Senior Technical Account Manager, you will apply both of your passions - data analysis and empowering customers - to work every day. You will work directly with customers to provide cost intelligence observations, facilitate conversations around causes/solutions to cost growth, and help advise and consult them on their unique cost intelligence and AI ROI journey. These strategic conversations can cover a vast range of topics such as resource usage with engineering, tagging strategies with operations, COGS with finance, or unit cost trends with an executive audience…all in tandem! In this position, you bring your technical account management expertise, high critical and strategic thinking skills, and exceptional customer-orientation and relationship building to provide a memorable and long-lasting customer experience.

What you'll do

Ongoing strategic customer segment onboarding and implementation initiatives, including addressing ad hoc requests

Mentor, coach and train fellow TAMs on continuous improvement and enablement

Form and maintain strong strategic relationships across key customer personas; Provide leadership and domain expertise in gaining credibility across senior management

Communicate value and monitor performance metrics/KPIs to include conducting periodic executive business reviews

Be the Customer Success ambassador for the product, engineering and go-to-market teams; work within CS team and cross-functionally in driving initiatives, innovation, idea sharing, and insights representing the customer voice

Introduce new products/features and champion the business outcomes process with the customer

Solve complex customer/vendor issues and proactively prevent negative service trends.

Build and monitor customer adoption metrics to drive best in class NPS

Develop, modify and maintain the operational and design effectiveness of internal customer controls

Develop repeatable and scalable technical solutions that can be converted into a playbook or a runbook based on a variety of factors such as customer size, roadmap, and requirements

Lead joint success planning workshops, analysis, testing, and support for internal initiatives, projects, and products designed to enhance company tools (e.g CZOPS) and other capabilities

Create and maintain standards for data analysis, presentations, and explanations that are clear and concise for both internal and external stakeholders

In order to succeed in this position, you will need:

Mandatory skills

• Advanced/fluent English skills – Excellent written and verbal communication skills
• You are comfortable working 9-5 EST - we have a fair amount of flexibility for people to get their work done whenever works for them, but our core hours are Eastern Timezone.

5+ years of experience consulting on AWS, GCP, and/or Azure services/solutions.

5+ years of experience in a Technical Account Manager, DevOps, or related role within a B2B SaaS tech environment.

Ability to execute in a fast-paced and transformative workplace.

Positive attitude with passion for grow