Technical Program Manager

Assured is on a mission to modernize insurance. Claims processing (i.e. should we pay this claim?), while often overlooked, is the foundation of the entire industry. It’s currently highly manual, involving phone calls, faxes, and gut instinct, costing tens of billions of dollars a year. We can do better.

At Assured, we provide large insurers with the software solutions they need to win in a modern, technology-driven world. From self-service claim-filing software to backend fraud detection, we’re the engine that powers claims processing for some of the largest insurers in the world.

The challenges we face are deep and diverse, from creating digital experiences that provide comfort and clarity to claimants at their most stressed and vulnerable to orchestrating large-scale ML-driven decision-making on billions of dollars of claims payments, life at Assured is dynamic, collaborative, and rewarding.

SOME OF THE PROBLEMS YOU'LL SOLVE:

🔗 Bridge the gap between what Sales promised and what Eng can build.

Sit between Client Engagement and Engineering to translate carrier requirements into scoped, sequenced work — surfacing conflicts early instead of letting them surface in a status meeting three weeks before launch.

🚀 Drive new carrier launches from kickoff to go-live.

Own the cross-functional plan for onboarding a new carrier — dependencies, timelines, risk, and the dozens of small decisions that determine whether launch day is calm or chaotic.

📋 Build the product ops muscle that doesn't exist yet.

Design the intake process, prioritization framework, and status cadence that let carrier projects move through Product and Eng predictably, instead of every project reinventing how it gets tracked.

🧭 Make tradeoffs visible before they become fires.

When a carrier asks for something new mid-project, figure out what it actually costs in eng time and timeline, and make sure the right people decide — instead of the request quietly absorbing into someone's backlog.

🗣️ Be the translator, not just the tracker.

Turn carrier-speak into engineering requirements and engineering constraints into carrier-facing answers, so neither side is negotiating in the dark.

🔍 Find the pattern across carrier projects.

Notice when three carriers are hitting the same wall, and turn that into a platform fix instead of three one-off workarounds — this is the seed of the long-term platform PM role.

⏱️ Keep multiple concurrent projects honest on timeline.

Run the actual TPM mechanics — RAID logs, dependency mapping, critical path — for the highest-stakes carrier initiatives, without slowing engineering down with process for its own sake.

HOW YOU'LL MAKE AN IMPACT:

🌎 Own carrier projects start to finish.

Take a project from "the carrier wants X" through scoping, execution, launch, and the retro that makes the next one smoother.

🧩 Solve for ambiguity, not just execute a plan.

Most carrier asks don't arrive scoped. You'll figure out what's actually being asked, what it takes to deliver it, and who needs to be in the room.

🔍 Keep things visible.

Build the reporting and status rhythm that lets leadership, Client Engagement, and Eng all know where things stand without a meeting to find out.

🤝 Work as the connective tissue across teams.

Client Engagement needs to trust your timelines. Eng needs to trust your scoping. You earn both by being precise about what you know and honest about what you don't.

⚡ Use AI to move faster.

Use tools like Claude and similar platforms to help scope work, draft requirements, track dependencies, and keep documentation current without it eating your week.

📈 Grow into platform product ownership.

As you find the recurring patterns across carrier projects, take ownership of the platform capability that resolves them — this role is the on-ramp to a long-term PM seat, not a permanent ops function.

YOU'LL PROBABLY THRIVE HERE IF YOU:

🏗️ Have real product ops or TPM experience.

You've run cross-functional proje