Technical Program Manager

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Senior Technical Program Manager

Location: Fully remote from Brazil

.Monks Technology Services, part of Media.Monks and S4 Capital, is a global consulting firm mastering AI-powered transformations for the Fortune 100. We combine long-term strategic thinking, deep enterprise experience, and a human-centered approach to help clients transform business processes and dominate their industries.

About the Role

As a Senior Technical Program Manager , you’ll serve as the connective tissue between strategy and execution for three cross-functional software development teams. You’ll optimize delivery processes, align engineering output with product priorities, and balance high-level roadmaps with detailed execution.

Responsibilities

Manage the execution lifecycle for three cross-functional software development teams

Align engineering deliverables with product requirements, priorities, and roadmaps

Identify, track, and mitigate cross-team risks, blockers, and dependencies

Schedule and facilitate Agile ceremonies, including daily stand-ups, sprint planning, retrospectives, backlog grooming, and demos

Use retrospectives and delivery metrics to improve team velocity, quality, and predictability

Own JIRA board configuration, workflows, automation, reporting, and data hygiene

Develop standardized dashboards, burndown charts, velocity reports, and work-in-progress tracking

Lead the triage of incoming bugs and feature requests, ensuring timely evaluation and routing

Partner with Product Managers to prioritize and maintain actionable, high-value backlogs

Translate technical progress, risks, and dependencies into clear stakeholder updates

Serve as the primary point of contact for project health, resource allocation, and delivery timelines

Define, document, standardize, and enforce delivery and governance processes across teams

Support SOC 2 Type I and Type II compliance through effective process controls and governance documentation

Other duties as assigned

About You

Qualifications & Skills

Demonstrated experience overseeing multiple software engineering teams simultaneously

Strong understanding of the software development life cycle and the technical fluency to engage effectively with engineers

Advanced expertise in JIRA and Confluence, including custom workflows, JQL, automation, dashboards, and reporting

Deep experience applying and standardizing Scrum, Kanban, or Scrumban practices across multiple teams

Proven experience with SOC 2 Type I and Type II compliance and governance documentation

Ability to distinguish technical challenges from process-related blockers

Demonstrated ability to define, document, implement, and enforce scalable processes

Exceptional organizational, prioritization, risk-management, and communication skills

Strong social intelligence and the ability to build consensus among diverse stakeholders without direct authority

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About Monks

Monks is the global, digital-first, data-driven, unitary operating brand of S4Capital plc, where our culture centers on how we show up for the work and for one another. That begins with the commitment to strive for mastery—taking deep pride in our craft and creating work that sets the bar. In everyday execution, we drive momentum by choosing bold action rather than waiting for certainty. Above all, our teams are stronger together, bringing diverse perspectives into a unified team that communicates with cla