Technical Project Engineer (CCaaS & UCaaS)

We are looking for a highly skilled PSO Technical Project Engineer (CCaaS & UCaaS) to lead end-to-end implementation of customer communication platforms. In this role, you will manage full-cycle onboarding projects, configure and deploy communication systems, support technical integrations, and ensure a seamless go-live experience for clients. You will act as the primary implementation owner, bridging technical execution with strong client-facing communication and project delivery discipline.

If you enjoy solving implementation challenges, working with communication platforms, and managing client-facing technical deployments from start to finish, this role is for you.

Duties and Responsibilities

Lead full-cycle implementation projects (typically 30–90 days) from kickoff through go-live and hypercare

Own and manage 1–2 concurrent client implementations depending on workload

Conduct project scoping, requirements gathering, and solution design with clients

Configure and deploy CCaaS and UCaaS platforms such as Zoom, Five9, Genesys, Dialpad, or similar systems

Manage technical setup including number porting, routing configuration, system provisioning, and UAT testing

Support integration and configuration of APIs and connected systems where applicable

Facilitate client onboarding sessions, training, and implementation workshops

Serve as the primary point of contact for clients throughout the implementation lifecycle

Coordinate with internal teams including IT, project managers, and support teams to ensure delivery success

Ensure smooth transition to vendor support or operations teams after go-live

Create and maintain implementation documentation, onboarding guides, and technical playbooks

Identify implementation risks, troubleshoot deployment issues, and recommend solutions in real time

Requirements

Technical Expertise

Experience with CCaaS and/or UCaaS platforms (e.g., Zoom, Genesys, Five9, Dialpad, or similar)

Strong understanding of system configuration, telephony setup, and call flow design

Experience with integrations, APIs, and technical implementation workflows

Background in SaaS onboarding, technical consulting, or implementation engineering

Core Skills

Strong problem-solving and systems-thinking mindset

Ability to manage complex implementation timelines and multiple stakeholders

Highly organized with strong attention to detail

Comfortable troubleshooting technical issues during live implementations

Communication & Soft Skills

Strong English communication skills (fluent required)

Confident leading client-facing calls, workshops, and training sessions

Customer-focused, empathetic, and solution-oriented approach

Ability to work independently in a remote, cross-functional environment

Strong documentation skills and ability to translate technical work into clear processes

Bonus Points:

Experience designing or managing backend workflows for operational processes.

Familiarity with automation testing and data extraction from PDFs or other structured documents.

Experience working in startup or remote operations environments.

Exposure to HIPAA-compliant processes or healthcare operational workflows.

Benefits

Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:

Permanent remote work flexibility

Annual performance bonuses

Dedicated coaches offer an extra channel of support and skill-building

Opportunities for professional growth

At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.

Learn More

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