Therapist Clinical Quality Peer Educator (Contract)

1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.

But we're going further. Over 75,000 providers across all 50 states run their practice on our software, serving over 1 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale. We aren't just a billing layer; we are becoming the platform where care actually happens.

We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

ABOUT THE ROLE

As a Therapist Clinical Quality Peer Educator, you'll help ensure therapists' documentation reflects safe, evidence-based, and clinically sound care by evaluating notes against Headway's clinical quality standards. Your work helps promote consistency, support provider growth, and maintain the high standard of care our providers deliver. Some Peer Educators also provide individualized remediation and coaching to help providers successfully meet quality expectations. Please note: this is a part-time role. If you applied and interviewed for this position in the past six months and were not selected during the most recent interview process, you are unfortunately not eligible to re-apply at this time.

YOU WILL BE GREAT FOR THIS ROLE IF:

• You are a current licensed therapist or professional counselor with an independent, unrestricted license and 3+ years of direct therapy experience.

• You have experience completing quality chart reviews or audits for healthcare delivery organizations, and have coached or trained other clinicians on documentation that meets standards of clinical care.

• You are comfortable working alongside AI-assisted review tools: critically evaluating a model's output and giving structured feedback that improves both the rubric and the model over time.

• You are an expert communicator and educator, with experience conveying information to large and diverse groups of individuals - and you can deliver feedback in a way that feels supportive rather than punitive.

• You are comfortable adapting to various healthcare technology platforms, and to workflows that continue to evolve as our programs scale.

ROLE RESPONSIBILITIES:

• Review clinical documentation across note types - initial assessments (90791) and progress notes - to identify gaps that fall below industry standards for high-quality, safe patient care.

• Review clinical decision-making processes and the use of evidence-based treatment modalities.

• Complete additional quality-assessment work as our programs evolve, including calibration exercises and inter-rater reliability rounds.

• Some peer educators may also provide asynchronous and live 1:1 remediation support to providers falling below established standards of care, using education-forward communication that ties documentation expectations to patient safety and quality standards.

• Complete all review and documentation work within Headway's designated systems, adhering to HIPAA and Headway's privacy and confidentiality requirements. Patient information is never stored or maintained outside those systems.

COMPENSATION

We have multiple openings for contracted Therapist Clinical Quality Peer Educators. Each role requires a minimum commitment of 10 hours per week. Each peer educator will be reimbursed at an hourly rate of $125 and requires the individual to se