Account Manager (Expert in Cross-selling and Upselling)

Descripción del puesto

The Opportunity

Join our innovative, technology-driven team and take the lead in driving business growth by building and nurturing high-value post-sales relationships with prominent brands, enterprises, institutions, and government agencies across the Americas. Reporting directly to the CEO, you'll act as a strategic advisor to our clients-aligning their business objectives with our cutting-edge language accessibility solutions. This role is ideal for candidates who thrive at the intersection of technology and business, with a knack for identifying revenue opportunities, driving customer success, and influencing organizational growth.

Primary Responsibilities

Client Relationship Management & Business Alignment

Cultivate relationships with key decision-makers, positioning the organization as a trusted partner in achieving their business goals.

Proactively identify and address client needs, leveraging insights to drive satisfaction, retention, and long-term loyalty.

Revenue Growth and Expansion

Own the renewal and upsell process, using data-driven insights to uncover expansion opportunities and negotiate high-impact deals.

Develop and execute account growth strategies, focusing on increasing customer lifetime value and maximizing revenue potential.

Onboarding

Lead the onboarding process for new clients, ensuring a smooth transition and rapid adoption of our solutions.

Collaborate with cross-functional teams to tailor training, resources, and support-aligning them with the client's strategic objectives.

Performance and Business Intelligence

Continuously monitor and analyze client performance metrics, translating data into actionable insights for both clients and internal stakeholders.

Present monthly strategic reports to clients highlighting ROI, usage trends, and opportunities for optimization.

Issue Resolution and Cross-Functional Leadership

Act as the primary escalation point for client issues, ensuring swift resolution and maintaining high satisfaction levels.

Partner with Sales, Marketing, Product, and Engineering teams to align resources and deliver exceptional customer outcomes.

Requisitos

Requirements

4+ years of experience in the technology industry, with a proven track record of driving revenue growth and customer success in enterprise sales.

Strong business acumen with experience managing high-value enterprise/corporate accounts and driving strategic account expansion.

Bachelor's degree required; advanced degrees or certifications in business, technology, or related fields are a plus.

Fluency in English is required; proficiency in Spanish or French is a valuable asset.

Exceptional communication, presentation, and negotiation skills with the ability to influence key decision-makers and drive business outcomes.

Natural relationship builder, adept at fostering trust, projecting confidence, and aligning solutions with client business objectives.

Strategic problem-solver, experienced in resolving complex customer challenges and turning them into growth opportunities.

Tech-savvy, with the ability to demonstrate product value, lead onboarding, and provide specialized training to ensure customer success.

Detail-oriented, focusing on delivering measurable results and optimizing customer experiences.

Experience with CRM tools (e.g., Salesforce) is a strong plus.

Beneficios

Work Modality: Independent Contractor (100% Remote).

Schedule: Full-time, Mon-Fri (flexible for high-priority meetings).

Compensation: Monthly payout in USD + quarterly revenue & growth commission.

Postularse

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