Customer Planner

Job Description

Join our team as a Customer Planner, where it's all about ensuring the right products reach the right customers at the right time. You'll play a vital role in department stores, focusing on strategic planning, inventory management, and business analysis.

If you excel in collaboration and optimizing processes, this is your chance to make a significant impact in retail operations in Mexico!

What you'll build

This position will be responsible for joint customer planning, inventory management and business analysis for department stores.

Joint planning with account managers and customers to develop yearly customer plans and account objectives consisting of sales targets, product launches and promotional estimates.

Tailored demand forecasting: Analyze specific sales data and trends to predict demand, ensuring products are available when and where needed.

Track KPIs related to sales performance, inventory turnover and customer satisfaction.

Implement strategies to streamline operations within department stores, improving efficiency.

What success looks like

The Customer Planner will ensure smooth execution of sales and operations by aligning department store needs with business capabilities. This role will optimize inventory flow, enhance collaboration across departments and improve service delivery, contributing to efficient market operations in Mexico. You will also play a key role in enhancing customer satisfaction and driving business growth.

Required Qualifications

Solid experience in demand planning or inventory management

Strong Analytical skills: proficiency in data analysis and forecasting

Knowledge of digital tools like SAP, Tableau, Power BI, Microsoft Excel

Excellent communication skills: ability to build relationships and collaborate effectively

Preferred Qualifications

Experience using IT as an enabler for increasing performance working with Power BI, SAP, advanced Excel & other digital tools

Bachelor’s degree in a business-related field or equivalent work experience

Additional details on this position:

Our workplace enables our LEGO® colleagues to be and do their best at work. Introducing a flexible way of working through a hybrid working model is a great example of how we live up to our ambition. This 3 day in the office hybrid working model will exemplify our People Promise by embracing the different life situations of our colleagues.

No relocation assistance is offered for this position.

All submitted CVs should be written in English.

#LI-SW2

#LI-Hybrid

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here are some of what to expect:

Family   Care   Leave –  We offer enhanced paid leave options for those important times.

Insurances –  All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing  – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based

Colleague   Discount  – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.

Bonus  – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme

Your workplace: Your workplace will be the office, store or factory specified in this advert.

Hybrid Working: Our hybrid work model, Best of Both offers you the option of flexibility to work from home up to two days per week. Your People Leader will discuss the principles of the model, including how this option applies to your role and team.

Learn more about our benefits, culture and workplace experience here

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