Customer Service Representative

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary



 To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Customer Service Representative located in Guadalajara, South Campus .

Reporting to Customer Service Representative, the Customer Service Representative will be in charge of communicating with customers and deal with customer's inquiries.

Responsibilities:

Appropriately utilize system applications and resources to accurately and effectively in providing a comprehensive and high-quality services for all customer needs

Handle enquiries, and resolve customer problems and complaints with care and efficiency and ensure one call resolution

Maintain customer service standards during high-pressure situations such as increased call volume, fewer resources or demanding customers

Interpret customer needs, recognize symptoms, causes and solutions.

Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as needed

Demonstrate clear speaking and writing skills in English, and minimize the use of jargon to best ensure customer comprehension

In charge of tracking relevant metrics and drive action items based on results KPIs.

Coordinate Orderboard, RMA, CMA, AR, OTD, Sales and Export Process.

SOX controls knowledge validation prices, incoterms, terms of payment and agreements.

Coordination with the warehouse and logistics area of shipments following the shipping instructions requested by the customer, comprehension incoterms and import of records.

Correct follow-up and coordination of the different operational areas involved in the planning of production and delivery of FG of a project, in order to help the client in all their requisitions, exceeding their expectations.

Monitoring of customer demand, reception of purchase orders and coordination with material and production control for the manufacture of the models requested as a priority by the customer

Business and Operations Knowledge EDI, CTO, BTO, BTF, Bilateral and Triangular Invoicing Process.

Create CMF, MRF and PQR.

Involve in CFT, Operations and customer meetings.

The experience we’re looking to add to our team:

Bachelor’s degree

Effective verbal and written communication in English and Spanish

Customer-focused mindset and strong interpersonal skills

Ability to resolve customer issues, complaints, and requests in a timely manner

Ability to work under pressure and manage multiple priorities

Strong organizational, planning, follow-up, and attention-to-detail skills

Self-motivated, adaptable, and able to work with limited supervision

Experience managing purchase orders, customer demand, shipments, sales orders, and deliveries

Knowledge of RMA, CMA, AR, OTD, export processes, and Incoterms

Proficient in Microsoft Office, especially Excel

Experience in customer service, supply chain, logistics, or manufacturing environments preferred

What you’ll receive for the great work you provide:

Competitive Salary.

Life & Medical insurance.

Christmas Bonus.

Food Coupons.

Saving Fund.

CV19

Job Category

Operations

Required Skills:

Optional Skills:

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other stat