employee services generalist

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

JOB SUMMARY

The Human Resources Shared Services Generalist acts as the first point of contact responsible for the accurate resolution of employee and manager inquiries that are submitted via phone, email, portal, or other access channels and maintains positive & professional communications with employees/managers. Consults with various levels of employees on numerous HR related issues (e.g. time accruals, hours worked, HR system access, benefits, compensation, compliance, LOA, etc.). Provides exceptional support services with a high degree of customer satisfaction, expertise, and timeliness. This includes evaluating the issue, quickly interpreting the situation, determining the appropriate resolution, inputting accurate transactions, and communicating the resolution to the employee.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Acquire and maintain substantial knowledge concerning Human Resources policies, programs, and procedures that supports first call resolution.

Using established protocols, handles incoming requests from various levels of employees to quickly assess and resolve HR related issues in an empathetic, professional and timely manner.

Works with various departments to stay up to date on all policies, programs, and procedures. Integrates effectively with team members; seeking input/assistance as needed.

Strives to gather and share evidence and facts to allow for transparent knowledge transfer and effective overall capability of HR.

Utilize depth of knowledge and develop a comprehensive understanding of Americas HR Shared Services operations, processes, and systems to ensure timely and correct responses to customers’ inquiries, complaints and requests.

Listen and ask appropriate follow up questions to collect necessary information to identify underlying issues or related requests and provide accurate answers.

Identify, research and work cross-functionally on queries from customers in a timely manner; working on more than one matter simultaneously and prioritizing urgency of requests.

Perform timely and accurate transactions that impact multiple systems including Workday, ADP HRIS, Benefit Systems, ADP, Kronos, and other databases.

Review and follow up on discrepancies to ensure accuracy

Provide accurate and consistent recordkeeping and maintenance of HR Shared Services records.

Complete special HR Shared Services projects as needed.

Provide HR program/project support.

Ability to handle and maintain discretion and confidentiality in all areas pertaining to employee or company data and proprietary information.

May perform other duties and responsibilities as assigned

MANAGEMENT & SUPERVISORY RESPONSIBILITIES

Typically reports to Management. Direct supervisor job title(s) typically include: TBD

Job is directly responsible for managing other employees (e.g., hiring/termination and/or pay decisions, performance management). Job title example(s) of employees directly supervised: TB D

JOB QUALIFICATIONS

KNOWLEDGE REQUIREMENTS

Prior Workday and ServiceNow application experience is a plus

Human Resources Management Certificate or PHR/SPHR certification preferred

Prior call center experience is a plus

EDUCATION & EXPERIENCE REQUIREMENTS

Bachelor’s degree in Human Resources or related field. Or high school diploma with equivalent

Zero to One (0-1) years of experience in HR Specialist or similar role

Fundamental knowledge of HR practices i