Customer Service Representative - Patient Registration

At R1, we’re transforming how healthcare works by combining nearly two decades of revenue cycle expertise with advanced technology, including analytics, AI, intelligent automation and workflow orchestration. We pair that technology with the irreplaceable expertise of our people to help hospitals, health systems and medical groups improve financial performance, simplify administrative complexity and create better experiences for patients and providers.

All Together Better defines our culture and the way we work. We’re a diverse, global team united by a shared mission to make healthcare work better for all. Across technology, operations and support functions, our people bring deep expertise, empathy and ingenuity to the work we do. Here, collaboration fuels progress, adaptability sparks innovation and every voice can help shape what’s next for R1 and the future of healthcare.

Location: Ascension St. Vincent Clay

Shift: Tuesday - Friday 8:30 PM-7:00 AM (rotating weekends and holidays)

Ready to start a meaningful career in healthcare - even if you’ve never worked in the field before? Join R1 , the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

At R1, you’ll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.

As a Patient Registration Customer Service Representative in Patient Registration, you will be the first friendly face patients meet when they check into the hospital. You’ll:

Help patients navigate the registration process

Answer questions with confidence, clarity, and compassion

Gather accurate information quickly in a fast-paced environment

Build trust with patients during moments when they may be scared, confused, or overwhelmed

No healthcare background? No problem. We’ll train you every step of the way—and this role is a fantastic launchpad for a growing healthcare career.

Why You’ll Love This Job

Make a Real Difference : Patients lean on you for support and reassurance. You’ll be more than a data collector - you’ll be a calm, helpful presence during stressful times.

Learn Healthcare from the Ground Up : From insurance basics to hospital workflows, you’ll gain valuable knowledge and skills that open the door to long-term career growth.

Fast-Paced, Never Boring : You’ll move between computer screens, phone calls, and in‑person interactions - balancing accuracy with compassion while working alongside clinicians and emergency staff.

Supportive Team Environment : We’re invested in your professional journey. You’ll be surrounded by teammates who have your back and leaders who want to see you succeed.

What You’ll Do Day-to-Day

Work across multiple computer systems to register patients efficiently

Answer phones and gather information quickly and accurately

Assist patients who may be ill, anxious, or confused

Navigate diverse insurance plans and coverage details (with training!)

Adapt to interruptions from clinical teams during urgent care situations

Build rapport and ease patient concerns in real time

This isn’t a sit-back-and-relax desk job—you’ll be on your feet, thinking fast, and making a real impact.

Requirements

High School Diploma or GED

Strong customer service experience

Ability to pass background check, drug test, and meet vaccination requirements

Preferred

Medical or healthcare experience (but not required!)

Your Healthcare Career Starts Here

If you’re a compassionate communicator, a quick learner, and someone who thrives in a dynamic environment, we’d love to meet you. Join us at R1 and take the first step toward a fu