M365 Platform Engineer

Role Summary

The Microsoft 365 Platform Engineer is responsible for the engineering, configuration, and continuous improvement of Microsoft 365 services in line with enterprise standards and governance.

The role focuses on building, operating, and improving the M365 platform rather than end‑user support, training, or security operations.

Engineers operate within a globally governed platform model, contributing specialist expertise while working as part of a cohesive M365 product team.

Reporting Line

Reports to: Senior Manager – Microsoft 365 Platform

Role Type: Individual Contributor (Engineer)

Core Responsibilities (Common to All 5 Engineers)

Platform Engineering & Operations

Implement and maintain Microsoft 365 configurations aligned to agreed standards.

Support release, change, and lifecycle management for M365 services.

Proactively identify and eliminate recurring platform issues through automation and standardization.

Governance Enablement

Apply and enforce platform governance policies (retention, permissions, lifecycle)

Contribute to documentation of standards, patterns, and operational runbooks

Support audits and reviews relating to M365 usage and configuration

Platform Modernization

Support migration away from legacy collaboration platforms and file shares

Assist with remediation of technical debt (e.g. legacy workflows, unsupported tools)

Contribute to roadmap initiatives defined by the M365 Platform leadership

Collaboration & Stakeholder Support

Work closely with Architecture, Security, IAM, and Regional IT teams

Provide engineering input to platform design and roadmap discussions

Act as a technical escalation point for complex M365 platform issues

Explicitly Out of Scope (for all Engineers)

End‑user training and adoption

License management

Service desk L1/L2 support

Ownership of security tooling (Defender, Sentinel, etc.)

Required Experience (Generic)

Strong hands‑on experience with Microsoft 365 in an enterprise environment

Experience operating in governed, large‑scale tenants

Ability to work from standards and architectural direction rather than ad‑hoc configuration

Scripting and automation mindset (PowerShell, Power Automate)

Specialist Roles

• Collaboration & Content Engineer (SharePoint / OneDrive)

SharePoint Online architecture and governance

File share migration and cleanup

Information architecture, metadata, lifecycle management

• Teams & Meetings Engineer

Microsoft Teams (chat, channels, meetings, policies)

Meeting rooms, voice integrations, Places / rooms metadata

Teams lifecycle and governance

• Power Platform Engineer

Power Apps, Power Automate, Power BI (engineering + governance)

Environment strategy and DLP policy implementation

Replacement of legacy tools (Access, SharePoint Designer workflows, Fileshare)

• Messaging & Information Lifecycle Engineer

Exchange Online

Mailbox lifecycle, retention, archiving, shared mailboxes

Distribution lists vs M365 Groups strategy

• Automation & Platform Foundations Engineer

Cross‑platform automation (PowerShell, Graph, Power Automate)

Tenant‑wide hygiene and validation agents

Configuration baselines and reporting

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What’s In It For You?

Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.

Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.

Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.

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