Sales & Service Representative

A Day in Your Life at MKS:

As a Sales & Service Professional at MKS Atotech Brazil, you will serve as a technical and commercial representative, responsible for managing and expanding our customer portfolio through technical and commercial visits, identifying new business opportunities, and developing new market segments. Working closely with the Inside Sales, Laboratory, Marketing, and Product Management teams, you will help define and implement the most effective strategies for each project, delivering high-value solutions to customers while driving sustainable revenue growth.

This role requires a strong customer focus, the ability to understand both technical and commercial challenges, and a consultative approach to promoting MKS Atotech’s technologies and solutions. In this role, you will report directly to the Business Manager.

You Will Make an Impact By:

• Manage and grow strategic accounts and long-standing customer relationships, identifying business expansion opportunities and driving profitable growth.
• Plan and execute technical and commercial customer visits, ensuring effective account coverage and the development of new market opportunities.
• Prospect new customers and promote the adoption of the company’s full portfolio of products, technologies, and solutions.
• Provide technical support to customers, including process evaluations, troubleshooting activities, and recommendations to optimize operational performance.
• Prepare detailed technical and commercial reports, documenting activities, results, recommendations, and agreed actions.
• Serve as a technical ambassador for MKS Atotech, promoting the company’s technologies, products, and processes within the market.
• Drive commercial growth of the Surface Finishing portfolio in alignment with the company’s business strategy and growth objectives.
• Support the Business Manager by providing timely market intelligence, competitive analysis, industry trends, and business opportunity insights.
• Maintain accurate and up-to-date CRM records, including customer visits, sales opportunities, ongoing projects, forecasts, and other relevant account information.
• Collaborate closely with Laboratory, Marketing, Product Management, Operations, and Customer Service teams to ensure successful project implementation and high levels of customer satisfaction.
• Ensure compliance with all Quality, Environmental, Health, and Safety (QEHS) policies, procedures, and requirements.
• Conduct all activities in a safe, ethical, and compliant manner, adhering to applicable regulations, company policies, and MKS Atotech standards.
• Travel regularly to customer sites, with expected travel representing approximately 20% of working time.

Skills You Bring:

• Bachelor’s degree in chemistry, Industrial Chemistry, Chemical Engineering, or a related field.
• Active and valid registration with the Regional Chemistry Council (CRQ).
• Minimum of 5 years of experience in technical-commercial roles within the surface finishing industry.
• Strong knowledge of surface finishing and electroplating processes, including industrial applications and process troubleshooting.
• Proven experience in technical customer support, business development, and strategic account management.
• Proficiency in CRM tools and Microsoft Office applications.
• Advanced English skills, including both business communication and technical documentation.
• Excellent interpersonal, communication, negotiation, and teamwork skills.
• Self-driven, results-oriented professional with a strong customer focus and a commitment to creating business value.

Preferred Qualifications

• Postgraduate degree, MBA, or specialization in Business Management, Sales, Marketing, Business Strategy, Project Management, or related fields.
• Training or certifications in consultative selling, negotiation, account management, or business development.

Physical Demands and Working Conditions:

• Physical Demand: employee m