Senior Technical Account Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Technical Account Manager based in Mexico.

This is a senior, customer-facing role focused on driving successful adoption and long-term value for strategic technology accounts.

You will act as a trusted technical partner, helping customers implement solutions, overcome challenges, and expand their use of the platform.

The role combines technical expertise, strategic account management, customer advocacy, and executive-level communication.

You will work closely with Sales, Product, Engineering, Marketing, and Support to resolve issues and influence product evolution.

A key part of the position is developing personalized success plans, identifying growth opportunities, and proactively managing churn risks.

You will also translate complex technical topics into clear business outcomes for both practitioners and executive stakeholders.

The role is remote and suited to a strategic problem-solver who thrives in a fast-paced technology environment and enjoys building trusted customer relationships.