Bilingual Technical Support Advisor

Join our team as a Bilingual Technical Chat Support Advisor!

Are you a problem solver who enjoys helping people and learning new technology? We are looking for customer-focused professionals who can provide exceptional support while assisting customers with technical and account-related inquiries.

In this role, you will help customers troubleshoot common device, service, and account concerns, identify effective solutions, and guide them through a positive support experience. Success comes from combining strong communication skills, critical thinking, attention to detail, and a genuine commitment to customer satisfaction.

Apply today and become part of a team dedicated to delivering exceptional customer experiences through innovative support solutions.

Requirements:

Advanced English Level (B2+)

High School Diploma

Strong communication and customer service skills

Comfort working with technology, systems, and multiple applications

Problem-solving and critical-thinking abilities

Ability to work in a metrics-driven environment

Schedule flexibility

Onsite position (Pavas)

Candidate Profile:

Customer-focused mindset with a passion for helping others

Strong troubleshooting and problem-solving skills

Fast learner with the ability to absorb technical information

Detail-oriented and organized

Adaptable to changing processes and business needs

Comfortable receiving coaching and performance feedback

Team player with the ability to work independently

Resourceful and proactive when finding solutions

Benefits:

Transportation for eligible early-morning shifts

Competitive Account bonus

Generate an additional income with our referrals program!

On-Site doctor

FREE On-Site Gym

Employee Assistance Program (Finance, Legal and Psychological Assistance)

Cafeteria Subsidy

Birthday Off!

Benefit Hub (Amazing discounts in hotels, flights, restaurants, universities, gyms etc.)

Asociación Solidarista

Top Performer Recognition Program

CNX University (free online courses and certifications)

LinkedIn Learning enterprise profile for all Game Changers!

Career Growth Program

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• años de experiencia
• Idiomas: Inglés
• Conocimientos: Inglés, Servicio al cliente, Atención al cliente, Experiencia del cliente

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Servicio al cliente

Atención al cliente

Experiencia del cliente

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